FAQ's

Frequently Asked Questions (FAQ)

Welcome to our FAQ page!
Here you’ll find answers to the most common questions customers ask about shopping at Bharat Dukaan.
If your question isn’t listed here, feel free to contact our support team.

1. How do I place an order?

Simply browse the products, add your favorite items to the cart, and proceed to checkout.
Fill in your details, choose your payment method, and confirm your order.

2. What payment methods do you accept?

We accept:

  • UPI (PhonePe, Google Pay, Paytm, etc.)

  • Debit & Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if enabled)

3. How long does delivery take?

Delivery time depends on your location:

  • Metros: 3–7 business days

  • Rest of India: 5–10 business days

  • Remote areas: 7–14 business days

Once shipped, you will receive a tracking link.

4. Do you offer Cash on Delivery (COD)?

COD availability depends on the product and your delivery location.
If COD is available, you will see the option at checkout.

5. How can I track my order?

After your order is shipped, you’ll receive a tracking ID and link via SMS or email.
Simply click the link to track the status in real time.

6. I entered the wrong address. What should I do?

Please contact us immediately via email or WhatsApp.
If your order has not been shipped yet, we can update the address.
If it has already been dispatched, additional charges may apply.

7. What is your return and refund policy?

  • Returns are accepted for defective, damaged, or wrong items.

  • You must notify us within 48 hours of delivery.

  • Refunds are processed after we receive and inspect the returned product.

(You can link your full Refund Policy page here.)

8. What if my product is damaged or defective?

Please record a video while unboxing the product and contact us within 48 hours.
Our support team will assist with a replacement or refund.

9. Can I cancel my order?

  • Orders can be canceled before shipment.

  • Once shipped, cancellations are not possible.
    To request cancellation, contact our support team as soon as possible.

10. Do you ship internationally?

Currently, we only ship within India.
(If you plan to add international shipping, this can be updated.)

11. How can I contact customer support?

We’re here to help!
📩 Email: support@bharatdukaan.shop
🕒 Hours: 10 AM – 6 PM (Mon–Sat)

12. Are my payments secure?

Absolutely. We use trusted and encrypted payment gateways to ensure your data is safe and secure.