FAQ's

Frequently Asked Questions (FAQs) - BharatDukaan

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you have any other inquiries or need further assistance, feel free to reach out to us.

1. What products do you sell?

We offer a curated selection of high-quality products that celebrate the rich culture and heritage of India. Our categories include:

  • Traditional Indian wear (sarees, kurtas, lehengas)
  • Handcrafted jewelry
  • Home decor (including wall art, wooden carvings, and textiles)
  • Indian handicrafts
  • Gifts and much more!

Every product is carefully selected to reflect the authenticity and beauty of Indian craftsmanship.

2. Do you ship internationally?

Yes! We currently offer international shipping to select countries. Shipping fees and delivery times will vary based on your location. Please check the checkout page for accurate shipping costs and estimated delivery times to your country.

3. How long will it take for my order to arrive?

  • Domestic Shipping (India):
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
  • International Shipping:
    • Delivery times vary depending on the destination country but typically range from 7-21 business days.

Please note that these are estimated delivery times and may vary based on factors like weather, holidays, or customs clearance.

4. What are the shipping costs?

  • Domestic Orders:
    • Free Shipping
    • Express Shipping fees are calculated based on weight and location.
  • International Orders:
    • Shipping fees for international orders are calculated at checkout.

5. How do I track my order?

Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this tracking number on the courier’s website to check the status of your delivery.

6. Can I change my order after placing it?

If you need to make changes to your order (such as updating your shipping address or modifying the products), please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped. Once your order is shipped, we are unable to make any changes.

7. How do I return an item?

If you’re not completely satisfied with your purchase, we offer returns and exchanges within 3 days of receiving your order. Here’s how to initiate a return:

  • Contact our customer service team at [Insert email or phone number] to request a return authorization.
  • Items must be in unused, original condition with all tags attached.
  • Certain products (such as personalized or custom items) may not be eligible for return.

Once your return is processed, we will issue a refund or exchange as per your preference.

8. Do you offer gift cards?

Yes, we offer gift cards that can be used on any of our products. You can purchase a gift card on our website, and it will be sent via email to the recipient.

9. Are your products eco-friendly?

Yes! We strive to offer products that are not only beautiful but also environmentally conscious. Many of our products are made using sustainable practices, eco-friendly materials, and support fair trade. We are committed to reducing our carbon footprint and promoting ethical production.

11. Do you offer gift wrapping?

Yes, we offer gift wrapping on select products. You can select this option during checkout. Our gift wrapping service includes a beautiful presentation, making it the perfect option for sending thoughtful gifts.

12. Do you offer discounts or promotions?

We offer occasional discounts, promotions, and exclusive offers. To stay updated on our latest deals, sign up for our newsletter or follow us on our social media channels.

13. Are the products authentic?

Absolutely! All of our products are handpicked from local artisans, ensuring authenticity and high-quality craftsmanship. We take great pride in offering traditional and authentic Indian products that showcase the rich culture of India.

14. How can I stay updated on new products and sales?

You can sign up for our newsletter to get regular updates on new arrivals, exclusive offers, and sales. You can also follow us on social media to stay connected and get a sneak peek of what’s coming next.